Frequently Asked Questions - Sullivan Power Inc. FAQ

1. Is Sullivan Power Inc. the same company as Sullivan Solar Power?

No. Sullivan Power Inc. is a separate legal entity with its own ownership structure and operating agreements. It was formed to provide service and support exclusively for former Sullivan Solar Power customers and their existing systems.

2. Who founded Sullivan Power Inc.?

Sullivan Power Inc. was founded by Daniel Sullivan and his family.

3. Who can receive services from Sullivan Power Inc.?

Sullivan Power Inc. solely supports former Sullivan Solar Power customers. We do not provide services for systems installed by other companies.

4. What services does Sullivan Power Inc. provide?

Sullivan Power Inc. provides support services for existing systems, including:

• Proactive system monitoring and diagnostics

• System failure detection and notification

• Warranty coordination and claims processing

• Ongoing customer support related to existing systems

• Ongoing maintenance services

• Coordination with licensed contractors when required

• Sullivan Solar Shield service agreements

5. What is the Sullivan Solar Shield (SSS) Program?

The Sullivan Solar Shield provides low-cost service agreements available to eligible customers which include:

• Proactive system monitoring

• Prompt system failure response

• Warranty claim coordination

• Service and repair resources, either directly or through approved partners

• Discounted solar panel cleaning services

• System performance analysis and reports

6. Can I receive services without enrolling in the Sullivan Solar Shield program?

Yes. Sullivan Power Inc. offers certain services on an à la carte basis, either directly or through third parties.

However, the Sullivan Solar Shield program provides the most cost-effective option for ongoing support. Without a Sullivan Solar Shield agreement, customers are responsible for monitoring their systems and notifying Sullivan Power Inc. when issues arise.

7. Does Sullivan Power Inc. offer solar panel cleaning?

Yes. Solar panel cleaning services are available to Sullivan Solar Shield members at a discounted rate, and on an à la carte basis for eligible customers who are not enrolled in the program.

8. Can Sullivan Power Inc. help me upgrade or modify my system?

Sullivan Power Inc. does not perform system upgrades or modifications. However, we can provide general guidance and referrals to licensed contractors in our network when customers wish to pursue those types of projects.

9. Does Sullivan Power Inc. install new solar systems, add panels, or add batteries?

No. Sullivan Power Inc. does not engage in new construction, system expansions, or installation activities.

10. Is Sullivan Power Inc. a solar or electrical contractor?

No. Sullivan Power Inc. is not a solar installation or electrical contractor and does not perform construction or installation work. The company provides service and support activities within the scope permitted under California law